Voice of Customer

We constantly effort to listen to the hearts of our customers.

We appreciate your valuable opinions.

After your inquiries are processed, responses will be sent via the e-mail address you provided during registration.
Please register an accurate e-mail address. Note that you may not be able to receive our response if it is categorized as junk mail by your e-mail service provider.

Dear Valued Customer,
LX Pantos’ Voice of Customer
operates as follows.

  1. STEP. 01Query submission
  2. STEP. 02Contents check and delivery
    to specialist
  3. STEP. 03Specialist’s communication
    with customer
  4. STEP. 04Query closing & Satisfaction
    survey

Please select
the business area
of concern.

Frequently Asked Questions(FAQ)

We have compiled a list of frequently asked questions.
If you need further details, please submit your inquiry according to the steps below, and the relevant department will give you a reply.
Please note that replies may take 1 to 3 business days on a first-come-first-served basis.
  • Goods that have been shipped internationally are moved to the warehouse of the local courier designated by the seller after customs clearance and exportation. It then takes 1 to 3 business days for the local courier to process the shipment for delivery and additional time may be taken depending on the volume of deliveries. We ask for your understanding in this matter.
  • The Express Logistics Center is a secured area that restricts the entry of unauthorized personnel.
    In addition, there is no specific storage location for each package so realistically speaking, it is difficult to find a specific package.
    We ask for your understanding in this matter. You may track your package in real time by clicking on the Track Package link below.
  • First and foremost, thank you for your interest in us. Please click on the link below to learn more about our job postings and the recruitment application.
    Recruitment Notice Page : http://www.lxpantos.com/kr/company/recruitment/recruiting.do
Cookie settings

LX Pantos Co., Ltd.(hereinafter referred to as the 'Company') uses cookies on the LX Pantos website(hereinafter referred to as the 'Website'). Apart from essential cookies, the Company is required to gain individual consent from customers before installing cookies.​

When users visit the Website, information is stored in their browser or retrieved from their browser in the form of cookies. This information could be about the user, user preferences or the user device, and it is mostly used for the proper functioning of the Website. While users may not be directly identified through this information, the information may provide a more optimized user experience.​

The Company respects the privacy of users. Users may choose not to accept specific types of cookies through their settings. They can check out the details and change their settings.

Guide to cookies

* Check ‘Turn off for today’ in the main screen pop-up

Purpose of use Use of ‘Turn off for today’ function in pop-up
Tracking cookies popup
Data collected Cookie ID and value
Retention period 1 day
Data receiver None(internally retained)​
Guide to cookies

* Google Analytics(GA4) anonymously collected data

Purpose of use Collection and processing of user data, user segmentation and maintenance of session state
Tracking cookies _ga, _ga_<container-id>
Data collected Number of users, session statistics, approximate location(IP), browser and device information​
* Google Analytics 4 uses individual IP addresses to determine countries, cities and their latitude and longitude. The addresses are not logged or stored.​
Retention period 24 months
Data receiver Alphabet Inc., Google LLC, Google Ireland Limited​​

Privacy policy of data processing company
https://policies.google.com/privacy?hl=en

Cookie policy of data processing company
https://policies.google.com/technologies/cookies?hl=en

You may completely disable Google Analytics in your browser by visiting
https://tools.google.com/dlpage/gaoptout?hl=en
Express/e-Commerce

Freight tracking can be performed by clicking the [Track My Shipment] button. For other general inquiries related to Express/e-Commerce, please click the [General Enquiry] button and submit the enquiry form.